privacy policy

Effective Date: 9 July 2026

Your Privacy Matters

At Élan Creative, your privacy is treated with the highest level of care, professionalism, and confidentiality.

When you choose to work with Élan Creative, subscribe to our services, or make a purchase through our website, you are placing your trust in us. We believe that trust should never be taken for granted.

Unlike larger agencies where customer information may be shared across multiple departments, your personal information is handled exclusively by the founder, McKenzie Fox. There are no sales teams, outsourced customer service representatives, or third-party administrators accessing your personal details as part of the day-to-day operation of Élan Creative.

Every enquiry, project, and transaction is managed with discretion and respect.

information we collect

Depending on the services you use, we may collect:

Your name
Email address
Telephone number
Company or business details
Billing information
Project information you choose to share
Website usage analytics
Communication history

We only collect information that is necessary to provide our services effectively.

How Your Information Is Used

Your information is used solely to:

Respond to enquiries
Deliver website and branding services
Process purchases
Manage client projects
Provide customer support
Improve our services
Comply with legal and financial obligations

We do not sell, rent, or trade your personal information.

Confidentiality

Client information remains confidential.

Any documents, passwords, branding materials, business strategies, creative concepts, or project files shared with Élan Creative are treated as private and are never disclosed without your permission unless required by law.

Payment Security

Payments are processed through secure third-party payment providers.

Élan Creative does not store your complete banking or payment card information on its servers.

Website Analytics

Our website may use cookies and analytics tools to better understand visitor behaviour and improve the user experience.

These tools do not provide us with sensitive personal information unless you voluntarily submit it through our contact forms.

Marketing Communications

If you choose to subscribe to our newsletter or updates, you may receive occasional emails about new services, creative insights, or company news.

You may unsubscribe at any time.

Data Protection

Reasonable technical and organisational measures are implemented to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While no online platform can guarantee absolute security, protecting your information remains a priority.

Third-Party Services

Our website may contain links to third-party websites or use trusted third-party services for payments, website hosting, analytics, or communications.

These providers have their own privacy policies, and we encourage you to review them where applicable.

Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information where legally permitted
Withdraw consent for marketing communications

To make a request, simply contact us using the details provided on our website.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, or our business practices.

Any updates will be published on this page with a revised effective date.

A Personal Commitment

At Élan Creative, every client relationship is built on trust.

When you share your information with us, it is received with discretion, professionalism, and respect. As the founder of Élan Creative, I personally oversee every client interaction and every project, ensuring your information remains private and is used only for the purpose of delivering the exceptional creative experience you expect.

Your confidence means everything.

McKenzie Fox
Founder & Creative Director
Élan Creative